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Corrections come first

If a number on this site does not match what our partner or a regulator publishes, tell us and point us to the source. We check published figures against the documents they came from, and a correction that arrives with a link or a document reference is resolved faster than one that does not. We do not remove or soften figures because a reader would prefer different ones.

Send corrections to the address printed on this page rather than through a form or a social media message, where they are easy to lose. Include the page you are writing about and the wording you think is wrong. If we agree, we change the page and note what changed; if we do not, we reply and explain why the published figure stands.

No help with casino accounts

The desk does not hold, open, verify, freeze or close anyone's account, and it cannot look up a balance, a bonus, a deposit or a withdrawal on your behalf. Those records sit with the operator you signed up with, and only that operator can act on them. Questions about a stuck withdrawal, a bonus that did not credit or a closed account have to go to the operator's own support channel.

The same applies to disputes. We write about how bonuses and pokies work and what published terms say, but we are not a party to any agreement between a reader and an operator, and we cannot instruct one to pay, refund or reinstate anything. If you believe you have been treated unfairly, the complaints route is through the operator first and then the regulator named in its licence.

Questions about bonuses and games

Readers often ask us to explain a term in a bonus offer, such as how wagering applies to a particular game or what a maximum bet rule means for a session. We can describe what the published terms say and where the clause sits, which is often enough to clear up a misunderstanding. We cannot tell you whether a bonus is worth taking for your circumstances, and we do not give advice on how much to spend.

We also cannot predict what a pokie will do. A return figure is a long-run average across a very large number of spins, and any single session can land well above or well below it. Nothing on this site is a strategy for beating a game, and no reply from the desk will offer one. If gambling has stopped being fun, the support services listed on our responsible gambling page are the right place to start.

Can the desk check my bonus or tell me why my withdrawal is pending?

No. We have no access to anyone's account and cannot see balances, bonuses or withdrawal queues. That information is held by the operator you joined, and its support team is the only route to it.

Where do I send a correction to a figure on the site?

Use the address printed on this page and include the page and the wording you believe is wrong. Adding a link or document reference to the source helps us check it quickly and reply with what we found.